Returns & Exchanges
At Dog Friendly Co., we want you and your pup to be completely satisfied with your purchase. If your gear doesn't fit perfectly or meet your expectations, you can return or exchange eligible items within 30 days of delivery.
Check Eligibility
Ensure your items are in original condition, free of dog hair, and have all tags attached before initiating a return.
Start Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack and Ship
Securely package your items and use the prepaid shipping label provided in the portal to drop your parcel at any authorized shipping location.
Receive Refund or Exchange
Once our team inspects the returned gear, we will process your refund to the original payment method or ship out your new size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing